Thursday, April 30, 2009

Good Help - Not So Hard to Find

In a recent hotel stay, my room included free wireless Internet access – a common amenity. After connecting to the hotel’s Wi-Fi network I noticed the setup instructions on the desk placard, listing the URL of a support website. The ‘simple’ instructions did not include a tech support phone number – just the URL. Interesting contradiction, I thought… “how does one request assistance connecting to free Wi-Fi when the only way to request assistance requires connecting to the Wi-Fi?”

Rest assured, your participation in the Galileo K-12 Online and Instructional Dialogs trial offer will not put you in this awkward position. As part of the trial, ATI provides the same level of support we provide to all Galileo clients. ATI support offerings include extensive Galileo online help files, website form submission for general and tech-related questions, email support via, and telephone help available at (800) 367-4762 x130.

Support is available for computer and browser-related issues encountered within Galileo K-12 Online, supported eInstruction and Promethean response pad setup and use, and general Galileo K-12 Online and instructional Dialog use.

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